Welcome to London Taxi and Private Hire

Change of Address – Vehicles/Registered Keepers.

To advise us of a change of address, please refer to the back page of your Vehicle licence where you will find a form to complete.

Please tick box (A1). Then complete section B1 filling in the full new address. Then complete section D1 with your name, signature and the date completed.

Once you have completed the relevant sections please post the licence to the address printed at the top right-hand side of the form.

On receipt of your completed licence we will make the relevant changes and issue a new licence to you.

Please allow up to 10 days to be received, updated and a new licence issued.

Change of Ownership

In order to advise us of a change of ownership please refer to the back page of your Vehicle licence where you will find a form to complete.

Please tick box (A2) then complete section B1 with the new Registered Keeper’s full name and full address and complete section D1 with the previous keeper’s name and signature.

Section D2 will need to be completed with the new owner’s name and signature. Once you have completed the relevant sections please post the licence to the address printed at the top right-hand side of the form.

On receipt of your completed licence we will make the relevant changes and issue a new licence to you.

Please allow up to 10 days to be received, updated and a new licence issued.

Refund Form

To request a refund please see the link below and complete the form and send it to TPHEnquiries@nsl.co.uk. In the form you should include as much details as possible and attach any proof if necessary.

Vehicle Lost Licence/ Replacement licence

If you have had your licence stolen or lost please click the link below. Please complete the form with all the required information, once submitted you should receive a report, please send this to TPHEnquires@nsl.co.uk. Once this has been received we will issue a replacement licence.

Please allow up to 10 days to be received

Vehicle Online Account

If you are having issues with the online account in regard to Vehicle bookings please click to chat to us. If we are unavailable, please leave your contact details with VRM and we will be in contact within 48 hours.

Vehicle Licence Not Received

If you have recently sent your licence for a change of address/ ownership to our address in Sheffield and not yet received your new licence. Please click the link to chat to us, if we are unavailable, leave your contact details and we will contact you within 24 hours.

Salvaged Retest

If your vehicle has recently failed an inspection due to the vehicle being a possible CAT S then please email SMBTPHVehiclePolicy@tfl.gov.uk and they will advise you further.

Once they are satisfied with the vehicle has been repaired to a recogniszed industry standard they will write notifying you the vehicle is authorized to proceed through the licensing process and the vehicle can be booked in for an appointment.

Replacement Badge/ Stickers

If you require an appointment to replace the badge/ stickers on your vehicle then please click on the link to chat to us. If we are unavailable, leave your details and will contact you within 24 hours.

Please make sure you have all your documents ready for your appointment you will need:

• Full logbook
• MOT within the last 6 months
• Hire and reward insurance certificate
• Current licence certificate
• Road tax (if done in less than 48 hours of the appointment you will need to bring payment receipt).

Change of VRM

If you need to notify us of a change of registration number on your vehicle then please click on the link to chat to us, if we are unavailable, please leave your details and we will contact you within 24 hours.

Please make sure you have the following documents ready for your appointment:

• Logbook with the new registration number
• Hire and Reward Insurance with the new registration number
• MOT within the last six months
• Current Licence certificate.

Retest Appointment

If you require a retest appointment, then please click on the link to chat to us, if we are unavailable, please leave your contact details and we will contact you within 48 hours.

Please make sure you have the following documents ready for your appointment:

• Full logbook
• Hire and reward insurance
• Previous MOT (unless you failed on the MOT, then a new one within the last 14 days)

Collision / Accident Review

All Collisions/accidents a Private Hire vehicle has been involved in must be reported. If the Vehicle is able to attend an appointment safely it should do so prior to the repairs being completed on the vehicle. Once repairs have been completed satisfactorily the vehicle is required to attend a further appointment.

Please click on the link to chat to us in order to make an appointment, if we are unavailable, please leave your details and we will contact you within 24 hours.

Please make sure you have the following documents ready for your appointment:

• Full logbook
• MOT within the last 6 months
• Hire and reward insurance certificate
• Current licence certificate
• Road tax (if done in less than 48 hours of the appointment you will need to bring payment receipt).

Reschedule an Appointment

If you need to make changes to your appointment, please be aware if it is less than 24 hours for your appointment additional charges may apply. You can log in to your online account to reschedule your appointment. If you don’t have an account yet, you can create one here, or simply follow the link from the TfL home page to create your account.

Delicensing

If you require an appointment to De-licence the vehicle click on the link to chat to us, if we are unavailable, please leave your details and we will contact you within 24 hours.